How to work with angry homeowners is an important thing to know. In this episode, Bill gives examples of conversations you may have with angry homeowners in distress. Also, he shares the script to address each dynamic. In summary, his three steps to handle such conversations are to memorize, internalize and rehearse the script so you are able to think quickly and also flow naturally. All scripts are available with the Fed Up package at https://dwanderful.com/product/fed-up/.
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